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Better conversations. Better conversions.
A joy to work together
Social CRM tool
Foster effective teamwork at scale. Oversee all conversation logs, assignment times, first reply times, and closing times, on top of the entire history of all actions your team has taken to help social media audiences.
Assign conversation owners
Allocate owners by routing messages, replies, comments, and mentions to the right persons on your team. Advanced filters will make it easy to evenly distribute the workload between team members.
Multilevel access permissions
Organize and define access permissions based on internal team structure or clients' needs. Invite viewers, editors, or admins for each brand, social media channel, or workflow.
Tag coworkers and share knowledge by sending internal notes with relevant details to hop into conversations right away and spend less time discovering what is going on.
Team performance reports
Accurately measure team performance KPIs
How efficient is your team overall?
How is a specific teammate performing?
Have there been notable changes in your team’s performance?
Which teammates are performing best or worst - and why is that?
-H "Authorization: Bearer YOUR_API_KEY"
Integrate social media data with your CRM
Work together with impact wherever you are
Wonder about details?
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An overflowing and time-consuming effort that draws in a lack of ownership and complexities of teamwork.
A predictable and scalable workflow for building meaningful relationships with social media audiences and is attached to goals, collaborators, and success measurement.