Where customer success journeys start

Bring growth, scalability, and an efficient process to social media engagement management.

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Social media competitor analysis by Sociality.io

Better conversations. Better conversions.

Unified inbox

A joy to work together
without friction

Social CRM tool

Foster effective teamwork at scale. Oversee all conversation logs, assignment times, first reply times, and closing times, on top of the entire history of all actions your team has taken to help social media audiences.

Assign conversation owners

Allocate owners by routing messages, replies, comments, and mentions to the right persons on your team. Advanced filters will make it easy to evenly distribute the workload between team members.

Multilevel access permissions

Organize and define access permissions based on internal team structure or clients' needs. Invite viewers, editors, or admins for each brand, social media channel, or workflow.

Internal notes

Tag coworkers and share knowledge by sending internal notes with relevant details to hop into conversations right away and spend less time discovering what is going on.

Team performance reports

Accurately measure team performance KPIs

Get a holistic overview of the team's actual impact on brands. Our reports validate top performers, identify opportunities for coaching, and tell you when to support the team through the busiest hours.

How efficient is your team overall?

How is a specific teammate performing?

Have there been notable changes in your team’s performance?

Which teammates are performing best or worst - and why is that?

curl "https://api.sociality.io/v1/
conversations"
  -H "Authorization: Bearer YOUR_API_KEY"
  -d account_id[]=5a29c75819971e0007569505
  -d account_id[]=5a5e5fd38b747e000a2984e2
  ...

Secure API

Integrate social media data with your CRM

Absolutely secure and flexible API for enterprises to streamline social data with internal software. Collect and post messages, comments, and mentions by creating tickets inside your CRM solution.

Mobile app

Work together with impact wherever you are

Sociality.io's desktop-level social media management mobile application consolidates cross-channel engagement. Assign conversations, reply with precrafted responses, and moderate your pages with ease.

All in one social media engagement tools with Sociality.io

Wonder about details?

Data process

Customer profiles

Reply templates

Filters and search

Native engagement

Instagram ad comments

Account management

Exportable reports

Social media
engagement

An overflowing and time-consuming effort that draws in a lack of ownership and complexities of teamwork.

A predictable and scalable workflow for building meaningful relationships with social media audiences and is attached to goals, collaborators, and success measurement.