Hi there guys,

I’m here to bring you the latest improvements, good news, and bug fixes this time. We’ve crafted some great enhancements, and I hope you love them! So, without further delay, here’s our Beyond Beta September edition!

Sociality.io Workspace 101 

With the new Workspaces, we’ve introduced several new screens designed to enhance your experience and make Sociality.io even easier to use. Here are some of the key features we’ve added:

🧠 AI Sentiment Analysis for the Listen and Engage module

AI Sentiment Analysis helps you monitor brand health, optimize engagement strategies, and react quickly to customer emotions, making your social media management more strategic and effective. Here are some of the benefits of AI Sentiment Analysis for Listen and Engage modules:

For the Listen Module:

• Track Brand Sentiment: Monitor whether conversations are positive, negative, or neutral.
• Crisis Management: Detect negative trends early to address issues quickly.
• Audience Insights: Understand reactions to campaigns and trends through sentiment analysis.

For the Engage Module:

• Prioritize Responses: Focus on handling critical messages based on sentiment.
• Personalized Replies: Tailor responses based on customer emotions.
• Efficient Management: Sort and manage messages automatically by sentiment.

How to enable AI sentiment analysis for Listen and Engage modules:

1. Click ‘Settings,’ and you’ll land directly in the ‘Workspaces’ section on the next screen.

2. From the left menu, click on ‘Sentiment preferences.’

3. Enable ‘AI analyzer for Listen’ and ‘AI analyzer for Engage’.

4. Congratulations! You did it.

🎨 Icon and color selection for ‘Saved replies’

With the new Workspaces improvements, you can assign icons and colors to your saved replies. This enhancement not only improves your overall experience but also accelerates the process, making it easier to recognize and utilize your replies quickly.

How to assign icons and colors to your saved replies:

1. Click ‘Settings,’ and you’ll land directly in the ‘Workspaces’ section on the next screen.

2. From the left menu, click on ‘Saved replies’.

3. Click on the ‘Edit’ icon to assign a custom icon and color to your saved replies.

4. Make your selections from the opening screen.

5. Click on ‘Save changes,’ and you’re all set.

🔒 Workspace members: Enhance privacy and security

Quickly access the names, email addresses, and roles of all members associated with a specific workspace in just seconds, ensuring enhanced privacy and security for your team.

📸 PNG cover photos for Reels videos 

You can now easily upload PNG cover photos specifically designed for your Reels videos, allowing you to enhance the visual appeal and branding of your content.

365 Derece and their Sociality.io experience 🤝

We had the pleasure of conducting an insightful interview with Yusuf Eren Yalcin, Founder of 365 Derece, an agency that attributes its progress to constantly asking ‘why’ – the question that unlocks innovation.

Here are some of the specific highlights Eren shares about their Sociality.io experience:

• User-friendly Listen module for moderation.
• Ability to include clients directly in the workflow through shared dashboards and calendars.
• Faster adaptation than the competitors to new features emerges on core platforms.
• Customer service as a primary differentiator, always provides solutions with the care of a loyal comrade.

We sincerely thank Eren and the 365 Derece team for sharing their experiences and insights using Sociality.io.

You can read the full case study here 🙌

• General: We are rolling out updates across both the system and mobile platforms, bringing powerful improvements to enhance your overall experience.
• Listen: Due to indexing issues, some users encountered errors when attempting to list their results. We have resolved this bug to ensure a smoother experience.
• Connecting pages – Instagram: The issues preventing users from connecting their Instagram accounts have been successfully fixed.
• Mobile notifications: Some users experienced issues with receiving mobile notifications, but we’re pleased to inform you that this has now been resolved.
• Exported reports: There is no more missing data from exported Excel reports for X and YouTube; this issue is gone now.
• Engage – Team performance: We identified and fixed an issue with date selection, ensuring a smoother experience for tracking team performance.

If you have any questions or feedback, we’re here for you! Reach out to us at 👉 [email protected] 💌