Tis the season! Christmas is just around the corner ✨

As we close the chapter on another year marked by both joys and challenges, we stand at the brink of anticipation for the journey ahead. Grateful for the lessons learned and memories made, we eagerly embrace the promise of a new year—a canvas for our dreams. 

Wishing you and your loved ones happy and amazing years ahead. Here’s to the beauty of new beginnings and the endless possibilities awaiting us in the journey ahead. 🤎

Here is our summary of Beyond Beta November 2023! 

TatilBudur and their Sociality.io experience ✨

We had a great meeting with Elif Kaya, Brand Manager at TatilBudur, a company that has been facilitating memorable vacation experiences for over 26 years.

“Our partnerships with various agencies and the use of tools like Sociality.io have truly boosted our marketing department, leading to tangible enhancements in our brand’s reputation,” she notes. They work on our platform for social media message and comment moderation through our Engage module, Analytics and Competitor Analysis.

Sociality.io’s partnership with TatilBudur has enabled Yağmur and her team to streamline and enhance their moderation efforts, reducing the need for additional manpower. We thank Yağmur for the time and for sharing.

You can read the full case study here. 🙌

Refreshing your access tokens just got a whole lot easier!

Let’s kick off by shedding light on what an ‘Access Token’ means in Sociality.io. 🙌

“Since Sociality.io does not ask you for any password or credential, all transactions on your pages are done with the assurance of the channels and the access keys you provide to us.” 

So, occasionally, a pop-up window asks you to refresh the access token because the access has expired. You can find details about this expiration here ✨ We understand this process can be a bit frustrating. However, it’s a standard security practice implemented to safeguard your accounts. That’s why we’ve revamped our access token refresh modal – it’s now clearer, more straightforward, and user-friendly.

Need more information? Check out our article on ‘How can I refresh my access tokens?‘ for detailed guidance.

Enhanced Analytics: Introducing navigation metrics for IG Stories

At Sociality.io, we recognize the pivotal role IG Stories play in effective social media management on Instagram. As part of our commitment to continual improvement, we are excited to announce our latest enhancements during Beyond Beta November – adding comprehensive navigation metrics to the IG Stories Analytics module. Now, you can dive deeper into the performance of your stories by monitoring key actions, including total interactions, tap forwards, swipe forwards, tap backs, and tap exits.

It’s important to note that while these metrics offer valuable insights, they do not encompass data related to advertisements. We believe you can make more informed, data-driven decisions to refine and elevate your IG Story strategy. Explore the new metrics, refine your approach, and navigate towards even greater success with your Instagram Stories. Here’s to making every story count!

Experience the speed: Swift and seamless conversation assignments

We’re happy to mention that our Engage module has been turbocharged for faster and smoother conversation assignments. Say goodbye to time-consuming individual assignments – with just a few clicks, you can delegate ownership across various messages, making the entire process swift and efficient. The enhanced Engage module is designed to make your communication processes more streamlined and productive, ensuring quick response times and efficient task management.

Upgrade your engagement strategy, boost team collaboration, and experience the ease of managing conversations with our enhanced Engage module.

Introducing a fresh design and enhanced experience for the Competitors module

We’ve simplified the competitor report creation process for a smoother user experience. Now, you can select the social platform first, streamlining the process. Afterward, select the specific competitor pages you’ve added. No more navigating through a lengthy list of competitors from different networks.

Enjoy the streamlined design and improved functionality in the Competitors module. Creating reports has never been this simple! Explore the enhanced features and embrace the ease of selecting your preferences seamlessly.

• General: We’ve improved system and mobile performance and functionality, enhancing overall user experience.
• General – Page connecting: We’ve addressed an issue where page counts were inaccurately calculated in the new page connection modal. This issue has been fixed.
• Engage: The file uploading error in the Engage module has been successfully resolved. It’s all smooth sailing now!
• Analytics – LinkedIn: We’ve outsmarted the glitches in exported LinkedIn reports. Problem solved, reports are now as smooth as a penguin sliding on ice. 
• Engage – Instagram: We spotted a tiny bug in Instagram DMs – replies were playing hide-and-seek in the module after sending. Good news: We caught the bug and fixed it. Now, your replies won’t be pulling disappearing acts.
• Analytics – Facebook: We faced a hiccup with Facebook reports due to Meta API changes, but fear not – we swiftly fixed it on the same day!

Anything else? Reach out to us: [email protected] 💌