Where customer success journeys start
Bring growth, scalability, and an efficient process to social media engagement management.
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Better conversations. Better conversions.
Unified inbox
A joy to work together
without friction
Social CRM tool
Foster effective teamwork at scale. Oversee all conversation logs, assignment times, first reply times, and closing times, on top of the entire history of all actions your team has taken to help social media audiences.
Assign conversation owners
Allocate owners by routing messages, replies, comments, and mentions to the right persons on your team. Advanced filters will make it easy to evenly distribute the workload between team members.
Multilevel access permissions
Organize and define access permissions based on internal team structure or clients' needs. Invite viewers, editors, or admins for each brand, social media channel, or workflow.
Internal notes
Tag coworkers and share knowledge by sending internal notes with relevant details to hop into conversations right away and spend less time discovering what is going on.
Team performance reports
Accurately measure team performance KPIs
How efficient is your team overall?
How is a specific teammate performing?
Have there been notable changes in your team’s performance?
Which teammates are performing best or worst - and why is that?
curl "https://api.sociality.io/v1/
conversations"
-H "Authorization: Bearer YOUR_API_KEY"
-d account_id[]=5a29c75819971e0007569505
-d account_id[]=5a5e5fd38b747e000a2984e2
...
Secure API
Integrate social media data with your CRM
Mobile app
Work together with impact wherever you are
Wonder about details?
Data process
Customer profiles
Reply templates
Filters and search
Native engagement
Instagram ad comments
Account management
Exportable reports
Social media
engagement
An overflowing and time-consuming effort that draws in a lack of ownership and complexities of teamwork.
A predictable and scalable workflow for building meaningful relationships with social media audiences and is attached to goals, collaborators, and success measurement.
Stay secure
with
Protecting user data is at the core of our mission and technology.
Stay secure
with
Protecting user data is at the core of our mission and technology.
Your data's integrity, confidentiality, and availability are protected and safe. It is our top priority and core to how we build Sociality.io.
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