Help center
Getting started
Welcome to Sociality.io! Looking for guidance on where to start? Our easy-to-follow guides and curated collection of common onboarding questions will help you get started in no time.
Connecting your pages
Find answers to commonly asked questions and gain a better understanding of Sociality.io, whether you're just getting started or looking to dive deeper.
What’s “Your Monthly Mentions Limit Exceeded” and “Reaching Your Monthly Mentions Limit” e-mails, what do they mean and what can I do?
How to connect your TikTok pages?
How to connect your Facebook pages?
How to connect your LinkedIn pages?
How to connect your YouTube channels?
Troubleshoot connecting pages to Sociality.io. Here is the solution checklist!
How to connect your Instagram Business profile?
How to connect your Instagram Ad Account?
How to connect your pages?
How to refresh the YouTube access tokens
How to refresh the LinkedIn access tokens
How to refresh the TikTok access tokens
How to refresh the Facebook access tokens
How to refresh the Instagram access tokens
What permissions are necessary to add or refresh tokens for my Facebook and Instagram pages?
Why my access tokens expire?
How can I refresh my access tokens?
Creating and scheduling posts
Get the most out of our publishing and scheduling capabilities with our comprehensive collection of frequently asked questions. From content creation to scheduling, we've got you covered.
Introduction: Publish 101
Which platforms do you support in Publish module?
Can I change my page timezone for publishing?
How can I verify my domain in Facebook?
Can I reorder posts using drag and drop?
Facebook post fails because your link goes against community standards.
What is the "Schedule on Facebook" feature?
What are the possible dimensions, formats, and sizes of videos and photos while scheduling?
Is there any ability to send posts for approval before publishing?
Engaging with your community
Unlock the power of social media engagement with Sociality.io. We curated FAQs that provide actionable insights and practical advice to help you improve your social media engagement strategies.
Analyzing your social data
Uncover our answers to commonly asked questions that help you to make data-driven decisions and gain valuable insights into your social media performance with Sociality.io - Analytics module.
Introduction: Analytics 101
Which platforms do you support in the Analytics module?
How to create, delete, or edit auto reports?
Can I change my page timezone for reports?
Can I change my page color in the reports?
I couldn’t see some of my Instagram posts on my IG report for a specific date range. Why?
How can I see my best-performing content?
Benchmarking your competitors
Stay ahead of the competition. Our collection is designed to help you identify and analyze your competitors' social media strategies and gain insights to develop data-driven tactics.
Troubleshoot for adding competitor pages
Introduction: Competitor Analysis 101
How to add a competitor?
Which platforms do you support in the Competitor Analysis module?
Can I get competitor analysis reports automatically?
Can I change my competitor's timezone in reports?
Can I change my competitor's color in reports?
Can I have access to the historical data of my competitors?
How can I see my competitors’ best performing content?
Billing
Get a better understanding of Sociality.io's payment processing, subscription plans, and other financial matters with our comprehensive collection of clear and concise answers.
How to change/update invoice details?
How to see past invoices?
How to fill in billing details and complete your payment?
Common issues with starting subscriptions
How to start the subscription?
Do you have a discount for non-profit organizations?
How long is the trial period? What are the included features and limitations?
Social listening for business insights
Gain valuable insights into your brand's reputation and stay on top of conversations. Our collection provides you with everything to know to make the most out of our powerful social listening tools.
What happens if I change categories and attributes?
How to check which topics in Listen are using your mentions limit?
Introduction: Listen 101
How to create alerts?
How to create listening topics?
Which platforms do you support in Listen module?
How to use categories and attributes?
Can I get listening reports automatically?
Can I change my listening topics’ timezone in the reports?
What’s the mention limit, and what kind of content counts as a mention?
What are the categories and attributions? How can I use them?