Module updated: The new Engage module
Module updated: The new Engage module

Another day, another development…

There is also hard work among our favorites, but sharing the good news with you is at the top of the list. Guess what? Aha, that’s right! The team enthusiastically presents the new “Engage Module

Collaborative, colorful, and dynamic.

New Engage module gif

What’s new?

New era for assignment process

Most social media marketers’ dreams came true — skyrocketing the response times and customer satisfaction. Selecting the right teammate and assigning conversations just got so much easier!

Discover the “Assigned to me” navigation of the new Engage Module. Focus more on your tasks and make your performance more efficient. No more misunderstandings on who does what.

Moreover, no more missing engagements. How? You can reach the “unassigned” engagements blink of an eye and assign them to your teammates easily.

New Engage module - assignment

Transparent team activities

With the new Engage Module, you can see all the logs in the conversation. The time when the conversation was assigned, who sent the first reply, when the conversation was closed and many more actions are visible now. Enjoy more transparent and clear team activities on the engagement dashboard.

New Engage module - team activities

Monitor and track team performance

Team performance is one of the factors that bring success. Achieving the highest level of performance starts with measuring and monitoring it. Easily track and measure your teams’ performance with the new version of Engage Module.

Monitor and track team performance

Better team communication with internal notes

Of course, internal notes are an inevitable part of teamwork. So, we decided to add something new to it. The era of constantly checking internal notes is over. From now on, internal notes will be visible right inside the conversation screen. No worries, there won’t be any confusion. The color will be “yellow” for the internal notes so that you can easily understand the difference between internal notes and the engagement with customers themselves.

Internal notes allow teams to spend less time discovering what is going on and hop into conversations right away. Effectively managing and transferring knowledge within social media teams boosts satisfaction rates and improves customer support workflows.

New Engage module - internal notes

What’s updated?

New, fresh, and colorful look for filters

Enjoy the updated and more user-friendly version of the advanced filters option. It prevents you from wasting a long time finding what exactly you are looking for. Select filters and bum. You’ve found it. Just like that.

New, fresh, and colorful look for filters

Easier creation and improved usage of templates

Creating ready-to-use templates is easy-peasy now. No need to surf around the pages, click the plus button inside the template pop-up, and there you are in seconds. Moreover, with the improved usage of templates, you can see the preview of the messages you have saved as templates.

Easier creation and improved usage of templates

Coming soon: Team performance report page

It’s always great to add some fun and joy to what you do! Don’t let the word “report” fool you. This time, we’re talking about another report that brings joy to your team with enjoyable titles. Therefore, we will present you with one of the most pleasant reports very soon. Strengthen your team spirit with reports based on team performance. Stay tuned.

coming soon

Want to check out more? Visit “Engage module: New solution to streamline work and boost team performance

Feel free to share your experience and feedback about the new Engage Module and anything else with us! Glad to help and here we are for you: [email protected]

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Ebru Kirimli

Ebru Kirimli is a digital marketing enthusiast and lifetime learner 🍀 She is a really big fan of traveling and meeting with new cultures around the world ✈️