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Elevating client satisfaction with the help of Case Studies - Kollektig - Sercan Üleş

Sercan Üleş

Sr. Content & Community Manager case study - TatilBudur



Employee count

11 - 50

Website link


Istanbul, Türkiye


Advertising Services

Key features used

An early player in the Turkish digital marketing scene

Kollektif is one of the first advertising and communication agencies to emerge in the Turkish digital marketing and communications sector. Established in 2007 with a focus on digital strategy, Kollektif offers a spectrum of services, ranging from social media content creation, website and mobile app development to various other digital solutions with its team of 45 members. The agency also curates corporate identities, designs print materials, and organizes physical events tailored to the unique needs of brands.

Sercan, a longstanding member of the agency’s social media team since 2013, has cultivated relationships with esteemed brands, including Banvit, Siemens Türkiye, Eti, Dinlebi, Turkcell, Adidas, Oliz, LC Waikiki, Turk Telekom, Polisan, Suryapı, and Jagermeister. In his current role as Sr. Content & Community Manager, he effectively oversees the social media, campaign processes, and media planning for nearly 15 active brands.

As one of the earliest clients of, Kollektif Agency, and Sercan have explored various social media management tools. According to Sercan, “For years, we've been happily using your tool for its practicality in content management, reporting, competitor analysis, and more. Your team's efficiency and promptness are praiseworthy. Any new updates or features on social media platforms are seamlessly integrated into and promptly shared with us.”'s Publish module is the most frequently used module on a daily basis by Sercan and his team. He notes that managing content planning and automation through a unified calendar facilitates streamlined collaboration. Through this module, they input Instagram Story, Post, Reels, and TikTok content, review its appearance before sharing, plan ahead, intervene as needed, and smoothly manage the social media presence of numerous brands while reducing email traffic and ensuring seamless workflows.

“By using the Publish module, we save a significant amount of time in time management. With your Analytics module, on the other hand, we quickly and thoroughly evaluate our monthly reports, weekly interim reports, and post-campaign reports for the content we purchase for media advertising and share them with our clients,” he adds.

Sercan highlights, “When we present the detailed reports we receive from your Analytics module to our clients, they consistently express their satisfaction and encourage us to continue in the same manner. This feedback is pivotal for us and significantly contributes to building a long-term partnership with you guys.”

We extend our heartfelt thanks to Kollektif Agency and Sercan for their trust and collaboration. We value the partnership we've built, and we look forward to continuing to provide innovative solutions that contribute to your success in the dynamic world of digital communication.

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